FAQ

Frequently Asked Questions

How long does delivery take?
Orders are processed within 1–3 business days. Delivery typically takes 2–5 business days within the UK.

Can I return my order?
Yes, you can return your order within 14 days of receiving it. Items must be unused and in original packaging.

How can I track my order?
Once your order is shipped, you will receive a confirmation email with tracking information.

What if I receive a damaged item?
Please contact us at eleganslondon@gmail.com and we will resolve the issue as quickly as possible.

Do you offer customer support?
Yes, you can reach us anytime at eleganslondon@gmail.com. We respond within 24–48 hours.